PCS Registration Window
We’re improving our operations, but we need your help!
Please come to our office during any of the following times to complete the paperwork to transfer your accounts to our new broker/dealer Private Client Services (PCS).
Frequently Asked Questions
Do I need to schedule an appointment?
You do NOT need to schedule an appointment. This is an open-house style event. Please come any time during the designated PCS Registration Window (May 22 – May 24 and June 1 – June 4; 6 a.m. – 8 p.m. weekdays, 1 – 4 p.m. weekends).
Why did you make this change?
Private Client Services (PCS) specializes in working with hybrid financial planners like those at Affiance Financial. As such, they understand the unique challenges and opportunities of being a hybrid, and are ideally-suited to helping us do our best work. We feel that partnering with PCS will allow us to fully live our values, and allow us to serve you best.
What is a hybrid financial planner?
A hybrid financial planner is registered with both a Registered Investment Adviser (RIA) and a broker/dealer. This allows us to provide a wider-range of financial services from financial planning to strategic investment management.
Does this affect my accounts at TD Ameritrade?
No. Since this is strictly a broker-dealer change, your TD Ameritrade accounts are unaffected.
Who is Private Client Services (PCS)?
PCS got its start in 1990 as Kentucky Financial Group. Over the years, it has grown into a leading independent, privately-owned Registered Investment Advisor (RIA) and broker/dealer. Today, PCS partners with more than 50 independent financial advisors across the country to offer products, operational support, and guidance.
How do I know if I have to attend the PCS Registration Window?
If you are among the clients affected by this change and needing to complete new paperwork, you will have received a letter from your advisor and an email from the firm. If you did not receive either of these communications, you are likely unaffected by this change. If you are uncertain, please contact Carrie Kaestner at (952) 253-2574 or email@example.com.
Why do I have to come to your office to complete the paperwork?
PCS’s experience has taught them that completing paperwork in person is the best way to ensure accuracy. During the PCS Registration Window, staff will be present to guide you through your paperwork, answering questions, and making sure that nothing is missed so your accounts can be transitioned smoothly without any interruption to service.
We understand that for some clients, coming to our office is not feasible. In these instances, we will be mailing the paperwork for completion at home. If you feel coming to our office is not feasible for you, please contact Carrie Kaestner at (952) 253-2574 or firstname.lastname@example.org.
What happens if my paperwork is incomplete?
On June 15, any accounts with incomplete paperwork will be disconnected from Affiance Financial. So, Affiance advisors will no longer be able to actively manage your account.
Where do I go when I arrive at your office?
Outside our lobby, you will see a sign directing you down the hall to our staff entrance. There, a staff member will greet you and walk you through the paperwork process.
How long will the paperwork process take?
That depends on how many accounts you have. Each account has a separate form that will require you to fill in some personal information, such as identification card information and employment information, and each form will need to be signed. Each form should only take a couple of minutes to complete, and the whole paperwork process should only take 15 minutes. However, that does not include time that may be spent waiting in line during peak times, such as during lunch or right after work. You can ensure a faster process by avoiding peak times.
Do my spouse and I both need to come?
All account owners need to come in to complete paperwork. So, if you and your spouse have separate accounts, or if you are the co-owners of a joint account, you both need to come in.
What do I need to bring?
Please bring identification (such as a driver’s license or passport). It will also be helpful to know your federal tax bracket and your approximate annual income, annual expenses, and total net worth.
Will there be snacks?
Yes! As well as some fun promotional items as our way of saying Thank You!
What if I have a question that wasn’t answered here?
Please don’t hesitate to give us a call at (952) 544-9818, or email us at email@example.com.